Our Store & Services

Our Store & Service:

The IBG Store is designed to help you select and make a purchase from our best product offerings. We want you to be absolutely satisfied with your purchase so as you shop, please keep the following in mind:

  • Metals: Our jewelry can be made in your choice of Sterling silver, 10K, 14K, 18K golds (White, Yellow or combination of both). 
  • Gems: Styles set with diamonds are quoted with H-I color and SI2-I1 Clarity and are guaranteed to be natural. Certain Solitaire diamond settings can accommodate a range of stone sizes.  We quote a price for a standard size which is noted in the product description; however, if you want a different size or quality diamond, a different kind of gem altogether or you want us to set your own gem, please ask and we’ll provide a quotation.
  • Ordering: All our jewelry is made to order and involves specialized and laborious crafts. It can be difficult to modify your jewelry once production starts so please be careful to make sure your order specifications are accurate and complete.
  • Sizing: Masonic rings with applied enamel or Gothic shank can be difficult and expensive to resize, so please make sure you check your finger size accurately. You can try our ring sizing template but for best results, we suggest you visit your local jewelry store to check your size.    
  • Options: If you are looking for options that you don’t see on our website, please send us a message with your request and we’ll let you know what we can do.  Some options typically requested include: Modifying with a Gothic shank, changing enamel color combinations, setting a customer’s stone.  
  • Delivery Times: We can usually make and ship your orders within two weeks. If you need something sooner, please ask and we’ll do our best to meet your needs. If your order requires more time, we’ll contact you with more information.
  • Shipping: Your jewelry is valuable and the shipment will require a signature. Make sure you provide a ship to address where someone can receive the package and sign.  At checkout, our shipping calculator will automatically determine cost of shipping including insurance.
  • Customer Service: IBG’s factory and headquarters are located in Newport, KY and our Customer Service and Production staffs are available Monday – Friday (8:00am – 5:00pm EST). They are experienced professionals and manage every aspect of your business from product inquiry through order production and fulfillment. Our after sales service includes product refurbishing which many of our long time customers appreciate as they keep their Masonic jewelry from one generation to the next.
  • Customized Designs: As a prime manufacturing company, IBGoodman can manufacture customized designs upon request.
  • Volume Purchasing: ln case you or your lodge wish to purchase certain items in quantity, IBG will provide you a price quotation based on the production volume. For more information about pricing in this scenario, simply select an item from our website, contact us to specify how you want to source the product and IBGoodman will provide you with a quotation based on your estimated unit volume.

***We know our store can always be improved to better meet your needs and we expect to periodically update it with new and better features. Therefore, we invite your input and suggestions. 

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