Privacy Policy

Privacy Policy

Please read carefully the following Privacy Policy of IBG regarding its practices pertaining to data collection and use of your personal information obtained through this Website. IBG recognizes the importance of protecting the privacy of personal and financial information. We have instituted policies and security measures to protect your information.

Please also review our Terms and Conditions of Use for additional details on the use of our Website and your information.

In general, you can browse our Website without telling us who you are or revealing any personal information about yourself. At various times, you may decide to provide us with your personal information. You should know that we receive and may store all personal information (whether written or oral) that you provide to us through whatever means you provide such information (through our Website, via e-mail, over the telephone, etc.). Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, home, billing or other physical address or email address as well as any information associated with the foregoing. In addition to your contact information, we may collect information about your purchases, billing address, shipping address, gender, occupation, birthday, marital status, anniversary, interests, phone number or other contact information, and credit card information. IBG may also request non-personally identifiable optional information, such as annual income, buying preferences, or age, also known as demographic and profile data. Our brand, manufacturing and service partners who provide information and services through the Website may collect similar information when you provide it to them. We may combine the information you provide to us over time and we may combine such information with information that is publicly available, collected through data collection devices, and information that we receive from our partners, affiliates and other third parties.

 

See our Privacy Policy below for further details as to the usage of any such personal information.

Automatic Collection of Your Information

 

IBG collects personal data from visitors to the Website who register their information or who use the online store. We also use cookies and other monitoring techniques (see more below) and track IP addresses so we can improve our services and enhance your IBG experience.

IBG does not intentionally or knowingly collect personally identifiable information from anyone under the age of eighteen years.

 

IF YOU ARE UNDER EIGHTEEN YEARS OF AGE, PLEASE ASK YOUR PARENTS TO REGISTER AND TO USE THE WEBSITE FOR YOU. PLEASE DO NOT SUBMIT ANY PERSONAL DETAILS IF YOU ARE UNDER EIGHTEEN YEARS OF AGE. SEE OUR TERMS AND CONDITIONS OF USE FOR FURTHER INFORMATION.

 

Cookies and Other Monitoring Techniques

IBG and our brand, manufacturing and service partners who provide information and services through the Website may collect data about your activities on or through our Website by using cookies, web logs, web beacons (also known as pixel gifs or action tags). Cookies are small pieces of information that are stored by your browser on your computer’s hard drive to collect information about your activities on our Website. Web beacons are small strings of code placed on a web page or within an email for the purpose of transferring information. We or our brand, manufacturing and service partners may use cookies and web beacons, among other things, to ascertain which web pages are visited and how often; to make our Website more user friendly; to deliver our content or ads; to improve and measure usability; to track visits from or to our affiliates and partners; to ascertain performance and effectiveness of our Website; to improve and measure the effectiveness of our marketing programs; to learn how customers use our Website; to estimate our audience size; to deliver co-branded services; and to customize your shopping experience. Examples of the type of information that we or our brand, manufacturing and service partners collect through these collection devices, includes: total visitors to the website, pages viewed, unique visitors, time spent on our Website and on certain web pages, etc. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our Website.

 

We may authorize third parties to use cookies, web beacons and other monitoring technologies to compile information about the use of the Website or interaction with advertisements that appear on the Website.

 

Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the “help” tab on your browser or read the information that came with your browser software. However, your visit to our Website will be significantly enhanced if cookies are not disabled.

 

Use of Information

You should know that we receive and may store all personal information (whether written or oral) that you provide to us through whatever means you provide such information (through our Website, via e-mail, over the telephone, etc.). Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, home, billing or other physical address or email address as well as any information associated with the foregoing. In addition to your contact information, we may collect information about your purchases, billing address, shipping address, gender, occupation, birthday, marital status, anniversary, interests, phone number or other contact information, and credit card information. IBG may also request non-personally identifiable information, such as annual income, buying preferences, or age, also known as demographic and profile data. Though this information is optional, we may use it to improve our site and/or tailor your experience on our site, showing you content that we think you might be interested in and displaying content according to your preferences. We may also share this information with others, such as affiliates, partners and advertisers interested in marketing partnerships with IBG or on the site, in aggregate, anonymous form, which means that the information will not contain any personally identifiable information about you or any other person.

 

If an online purchase transaction is effected by you whereby the item is being shipped directly from one or our partners, including a manufacturer, that entity will be collecting information about your purchase, billing address, shipping address, phone number and credit card that is necessary to complete such transaction in which case you will be notified during the purchase transaction session that the item is being shipped from the manufacturer and referred to that manufacturer’s terms and conditions and privacy policy relating to the information that you have provided and to that transaction.

 

We or our brand, manufacturing and service partners may combine the information you provide to us over time and we may combine such information with information that is publicly available, collected through data collection devices, and information that we receive from our partners, affiliates and other third parties. If you give us or our brand, manufacturing and service partners your personal information, including providing your email address, another person’s email address or sending email correspondence, we or our brand, manufacturing and service partners may use this information, among other things, to register you with our Website or our brand, manufacturing and service partners; to administer our Website services; to process any orders you may place online; to facilitate your purchases and provide the services you request; to confirm and track your order; to respond to your inquiries and requests; to compare and review your personal information for errors, omissions and accuracy; to prevent and detect fraud or abuse; to improve our Website, service, product offerings, marketing and promotional efforts, and overall customer experience; to identify your product and service preferences; to understand our customer demographics, preferences, interests, and behavior; and to contact you (via email, postal mail, or telephone) regarding products and services of IBG that we believe may be of interest to you.

 

We value your comments, suggestions, testimonials, ideas and other feedback. By making any comments, suggestions, testimonials, endorsements, ideas, or similar material disclosed, submitted or posted by you on this Website (or other materials defined in the Terms and Conditions of Use sections of this Website as Contributions or Content), you assign us your rights in the submissions, Contributions and Content to us, as described in the Terms and Conditions of Use section of this Website.

 

Our web server may automatically recognize your domain name (not the email address) and may record your browser and platform type (e.g., Safari browser on a Microsoft platform).

IBG does not sell, rent or disclose our customers’ names, addresses, email addresses or other personal information to any third party. We use email addresses to communicate with you regarding your customer relationship with us or your orders and other matters regarding transactions between us. IBG may share customer information within the IBG organization and affiliates, so that you may be informed of other products that may be of interest to you. Further, in order to maintain our Website and provide for customer communications, IBG may contract with selected third parties, solely for the purpose of assisting IBG in these endeavors and subject to contractual confidentiality obligations. We do not otherwise disclose your information to third parties, unless required by law or in connection with a legal claim or proceeding.

As noted, our brand, manufacturing and service partners may provide certain information through the Website and may offer you, in some instances the opportunity to send or store information about their products or services to yourself or others in which case they may request information from you. To the extent you provide such information we encourage you to review the entity’s terms and conditions and privacy policies.

 

You may opt-out of receiving promotional messages from us at any time. If we do send you a promotional email, you will be given the opportunity to decline receiving similar emails in the future.

 

If any personally identifiable information that IBG has gathered from you changes or you would like to access, correct, or delete such information, we will provide you access to correct or delete (to the extent permitted by law) any such personal information we have collected about you. To request access to or to correct or delete any such personal information, or if you wish to decline receiving promotional emails from us in the future, please end an email to customer.service@ibgoodman.com, or send a letter to I.B.Goodman Company, Inc

120 East 3rd Street

Newport, KY   41072

Attention: Website Administrator

 

Visitors who give us their telephone numbers online may receive telephone contact from our representatives regarding orders or requests they have placed online. You may be contacted by one of our representatives conducting research with regard to your satisfaction with our service. Your participation is voluntary and you may opt-out at any time by emailing us at customer.service@ibgoodman.com.

 

Although IBG has no obligation to monitor any information provided to this Website by its users, including information that you provide, IBG reserves the right to monitor, retain, and disclose that information if required to do so by law or in a good-faith belief that disclosure is reasonably necessary to comply with legal requirements, to respond to claims that any information violates the rights of third parties, or to protect the rights, property, or personal safety of IBG, its users, or the public.

 

Security

IBG uses industry-standard encryption technologies when transferring and receiving any customer data exchanged with our Website server when you engage in an e-commerce purchase transaction.

However, while we take all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security.

 

Ad Servers

IBG does not have arrangements with any ad server companies for this Website.

 

Your California Privacy Rights

If you are a California resident and would like a copy of our notice describing what categories of personal information we share with third parties or corporate affiliates for their direct marketing purposes and the names and addresses of the third parties and affiliates that received your information in the past year, please submit a written request to the following address: I.B. Goodman Company Inc., 120 East 3rd Street, Newport, KY   41071; Attention: California Privacy. Please allow up to 30 days for us to process your request. You may submit such a request once per year.

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